Refund & Return Policy
Effective date: October 14, 2026
Returns
You can return most new, unused merchandise within 30 days after it's delivered for a refund to your original payment method. Items must be unworn, unwashed and in their original condition with tags and packaging. To start a return, email support@pheasantnation.com or call 308-223-3411 with your order number and the items you're returning, and we'll send return instructions. Items sent back without first contacting us won't be accepted.
Items that can't be returned
- Free member gifts and giveaway prizes.
- Gift cards.
- Contributions to the Conservation & Banded Bird Fund, which are non-refundable except where required by law.
- Items marked final sale, and custom or personalized items.
- Memberships. Membership refunds are covered by Section 5 of the Membership Terms of Service at pheasantnation.com/membership-terms.
Damaged, defective or wrong items
If your order arrives damaged or defective, or we sent the wrong item, email support@pheasantnation.com within 7 days of delivery with your order number and photos. We'll replace the item or refund you, and we'll cover the return shipping.
Exchanges
Need a different size or color? Return the original item under this policy and place a new order, so you get the item you want before it sells out.
Return shipping
Unless the item is damaged, defective or wrong, you pay return shipping, and original shipping charges are not refunded. We recommend a trackable shipping service; we can't issue a refund for a return we never receive.
Pre-orders
You can cancel a pre-order for a full refund any time before it ships. Once it ships, the normal return policy applies.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take a few more days to post it. Member discounts used on the order are not refunded as credit.
Contact
Pheasant Nation LLC, 2028 23 RD, Kearney, NE 68845 · support@pheasantnation.com · 308-223-3411
Shipping Policy
Effective date: October 14, 2026
Where we ship
We currently ship to addresses in the United States, including APO/FPO addresses where the carrier allows. Free member gifts are shipped within the United States only.
Processing time
In-stock orders are packed and shipped within 1–3 business days, not counting weekends and holidays. You'll get an email with tracking once your order ships.
Shipping rates and delivery times
Shipping costs and estimated delivery times are shown at checkout before you pay. Delivery estimates come from the carrier and are not guaranteed.
Pre-orders
Pre-order items ship on or about the date shown on the product page. If a pre-order can't ship by that date, we'll email you with a new date and you can cancel for a full refund before it ships. If an order includes pre-order and in-stock items, we may hold the whole order until everything is ready, unless we say otherwise at checkout.
Free member gifts
Free gifts for 6-month and 1-year memberships are shipped to the shipping address on your membership order, usually within 2–4 weeks after purchase or renewal. Pheasant Nation chooses the gift, which may vary based on availability.
Address problems, lost or stolen packages
Please double-check your shipping address. We're not responsible for orders sent to an incorrect address you provided; if a package is returned to us, we'll contact you to reship at your cost. Once a carrier marks a package delivered, it's the carrier's responsibility. If tracking shows delivered but you can't find it, check with neighbors and the carrier, then email support@pheasantnation.com within 7 days and we'll help file a claim.
Contact
Pheasant Nation LLC, 2028 23 RD, Kearney, NE 68845 · support@pheasantnation.com · 308-223-3411
Store Terms of Service
Effective date: October 14, 2026
These Store Terms of Service (the "Store Terms") apply when you buy from the Pheasant Nation store, operated by Pheasant Nation LLC, 2028 23 RD, Kearney, NE 68845 ("Pheasant Nation," "we"). Our Refund Policy, Shipping Policy, Subscription Policy and Privacy Policy are part of these Store Terms. If you buy a membership, the Membership Terms of Service at pheasantnation.com/membership-terms also apply, and they control for anything about memberships. Giveaways and contests are governed by their Official Rules at pheasantnation.com/official-rules.
1. Orders and pricing
- All prices are in U.S. dollars. Taxes and shipping are added at checkout.
- Your order is an offer to buy. We may refuse or cancel any order, including if an item is out of stock, is listed at the wrong price, or we suspect fraud or resale. If we cancel, we'll refund anything you paid.
- Quantity limits may apply to some products and promotions.
2. Product information
We work to describe and photograph products accurately, but colors, sizing and details may look different on your screen or vary slightly between production runs. Check the size chart before ordering.
3. Discounts and member pricing
The member discount applies to eligible merchandise while your membership is active, as described in the Membership Terms. Discount codes have no cash value, can't be combined unless stated, and may end at any time. Misused codes may be cancelled.
4. Conservation & Banded Bird Fund
Contributions to the Conservation & Banded Bird Fund are paid to Pheasant Nation LLC, a for-profit company. They are not charitable donations, are not tax-deductible, and are non-refundable except where a refund is required by law. They support the Banded Bird Project, pheasant releases and habitat work, and may earn giveaway entries as described in the Official Rules.
5. Using our products safely
- Use products only as intended and follow all labels, instructions, sizing and care directions.
- Apparel and accessories, including blaze-orange items, are not personal protective or safety equipment unless the product label says so. They do not replace hunting laws, hunter-education rules or safe firearms handling.
- Supervise children with any product, and keep small parts away from young children.
6. Warranties
EXCEPT AS STATED IN OUR REFUND POLICY, AND TO THE FULLEST EXTENT PERMITTED BY LAW, PRODUCTS ARE SOLD "AS IS" WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS MADE BY OTHER BRANDS ARE COVERED ONLY BY THEIR MANUFACTURER'S WARRANTY, IF ANY. SOME STATES DO NOT ALLOW THESE EXCLUSIONS, SO THEY MAY NOT APPLY TO YOU, AND YOU MAY HAVE OTHER RIGHTS UNDER STATE LAW.
7. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, PHEASANT NATION WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM ANY PRODUCT OR PURCHASE, AND OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PRODUCT WILL NOT EXCEED THE PRICE YOU PAID FOR IT. NOTHING IN THESE STORE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING FOR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE WHERE THE LAW DOES NOT ALLOW IT.
8. Pre-orders
Pre-order items are charged at checkout. Ship dates are estimates; if a date changes we'll let you know, and you can cancel for a full refund any time before the item ships.
9. Our content and trademarks
The Pheasant Nation name, logos, artwork and product designs belong to Pheasant Nation. You may not copy, resell or use them commercially without our written permission.
10. Governing law and disputes
These Store Terms are governed by the laws of the State of Nebraska. Please contact us at support@pheasantnation.com or 308-223-3411 first so we can try to resolve any problem within 30 days. Except where prohibited, disputes will be resolved individually, not as part of a class or representative action, in the state or federal courts located in Buffalo County, Nebraska. Either party may bring an individual claim in small claims court where eligible.
11. Changes
We may update these Store Terms by posting a new version with a new effective date. The version posted when you place an order applies to that order.
12. Contact
Pheasant Nation LLC, 2028 23 RD, Kearney, NE 68845 · support@pheasantnation.com · 308-223-3411